#be_a_triSTAR
You will be happy to take on these tasks:
- Coordinating and ensuring that everything runs smoothly at reception at all times
- Professional and cordial reception and optimal care of our guests
- Effective handling of special guest inquiries and challenges
- Complaints and claims management
- Creation of duty and vacation schedules
- Checking the daily booking status and initiating any necessary measures
- Completion and control of daily reception tasks in accordance with applicable checklists
- Assisting at reception in operational business in the early and late shift
- Recognizing training needs and carrying out on-the-job instruction and training
- You can be deployed as a manager on duty
- Ensuring and complying with all necessary standards of our franchise partner
What you can expect from us:
- An excellent employer (TOP employer for medium-sized companies 2018 – 2024 according to Focus-Business)
- An open-ended employment contract
- A salary increase of at least 3% every 12 months
- No less than 30 days of vacation per year
- 25% night bonus from 10 pm – 7 am
- Reward system with your own company credit card
- A pleasant working atmosphere
- Plannable working hours
- Compensation for overtime worked
- Participation in a young company with strong expansion
- Extensive training in all processes and standards by our experienced triSTARS
- A company with strong values and guidelines
- Room for development, growth and food for thought
- Provision and cleaning of uniform components
- Various employee discounts on events, services and products as part of a corporate offer
- Worldwide discounts at IHG hotels
* We are looking for triSTARS, not letters. We welcome people of all genders & ages, religions, disabilities, sexual and romantic orientations and backgrounds. Honestly, it’s a shame that we differentiate here at all.
This is us:
We, the tristar hotel group, manage over 40 hotels and three headquarters in Germany, Austria and Switzerland. Together with you, we are more than 1,200 people and, as an expanding company, we operate hotels of the franchise partners IHG Hotels & Resorts, Hilton Worldwide, Accor Hotels and Marriott International. For three years in a row, we have been recognized as the best employer in the hotel industry.
This is your workplace:
Located in the heart of the historic old town of Recklinghausen, the Holiday Inn Express Recklinghausen is the ideal starting point for exploring the Ruhr area, as well as the Münsterland. The hotel has 132 modern rooms with LCD TV, as well as a breakfast and bar area.