Deputy Reception Manager m/f/d

Your smile is the first thing our guests see – and you make sure that their stay is unforgettable!

Your role with us – more than just reception!

As deputy reception manager, you are not only the first point of contact for our guests, but also a key figure in the team. With your warmth, professionalism and organizational skills, you ensure that everything runs smoothly at reception and create an atmosphere in which guests and colleagues alike feel at ease.

• You are a host with heart! Your friendly, helpful and professional approach makes all the difference – you greet our guests and make them feel welcome from the very first moment.
• Together with the reception manager, you manage and organize the front office. You pull the strings and ensure that everything runs smoothly.
• You are the link in the team. With your strong communication skills, you support your colleagues and create a positive, motivating working atmosphere.
• You find solutions to challenges. Whether guest requests or unexpected situations – you master situations with sensitivity and service orientation.
• You promote and develop the team. You support, train and motivate your colleagues – as a role model and coach at the same time.
• You provide structure and an overview. Duty rosters, agreements with housekeeping, kitchen and service – you coordinate the processes together with the reception manager so that everything runs smoothly.
• You like to take on responsibility. In the absence of the reception manager, you hold the fort and ensure that everything continues to run smoothly.
• You think for yourself and contribute ideas. Processes can always be improved – and you have the opportunity to actively develop workflows.

What you bring to the table – your strengths and qualifications

For this responsible position, we are looking for a committed personality who will enrich our team with passion, professionalism and team spirit. Are you a host with heart, have excellent organizational skills andlove working in a dynamic team? Then you have what it takes!

• Completed training in the hotel industry and ideally some experience in a similar field
• Professionalism & service orientation – you ensure that our guests feel completely at ease
• Strong communication skills – you are clear, friendly and solution-oriented in your language and in your exchanges with guests & colleagues
• Very good written and spokenGerman & English skills
• Enjoy team leadership & motivation – you are a contact person, role model and create a positive working environment
• Team spirit & loyalty – you work constructively with colleagues and stand up for your team
• Structure & organizational talent – you keep an overview, even when several things are happening at the same time
• Initiative & sense of responsibility – you act proactively, are reliable and work independently
• Co-design & participation – do you want to actively develop workflows and processes? Perfect! We offer you the opportunity to get involved in the team and across departments
• Good IT skills & willingness to learn – you have experience with hotel software or are quick to learn digital tools.

What you can expect from us:

• A responsible position with creative freedom – you are actively involved in decisions.
• An appreciative and friendly team that looks forward to meeting you and supporting you.
• A modern working environment with digital processes and a clear view of the future – we work with Mews, Hotelkit, Gastfreund & DialogShift (if you don’t know them, we’ll get you up to speed!)
• Benefits at our hotel & partner hotels (Fair Job Hotels, Romantik Hotels)
• A permanent full-time position in a family-run company with heart & tradition.
• Opportunity for professional training and personal development.

„Homely, personal and genuine“

These words represent what we are all about. Family-run since 1956, we combine tradition with modern thinking and genuine team spirit.

Looking to the future, we focus on agile working and value-based management in which transparency, respect and cooperation are paramount. Together, we create an atmosphere in which guests and employees alike feel at home. Become part of our team and shape the future of hospitality with us!

Member of Fair Job Hotels e.V.

Since 2019 we belong to the Fair Job Hotels e.V. an initiative that has set itself the goal of improving the image of the hotel industry and inspiring young talent for jobs in our sector. As a member, we live and think the shared values – something you can look forward to as a potential employee.