Caroline Oetker Stift

Customer service employee (m/f/d)

Health/social services
Active since: 09.07.2024
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KWA Kuratorium Wohnen im Alter gemeinnützige Aktiengesellschaft (KWA gAG) was founded in 1966 as Münchner Altenwohnstift e.V. by committed citizens with the aim of enabling their fellow human beings to lead a life in old age characterized by appreciation and the greatest possible autonomy. Today, KWA is one of Germany’s leading social enterprises, with around 2,400 employees in 14 residential homes and 2 nursing homes, offering over 2,800 residents services and facilities for an individual and community-oriented lifestyle, both within the KWA residential and nursing homes and outside in the private sphere. The KWA range of services includes assisted living, residential care homes, advice, support and care. These services are complemented by the KWA Clinic for Neurological and Geriatric Rehabilitation, the KWA Education Center, the KWA Club for assisted living at home and KWA Travel.

Your tasks

You are responsible for the occupancy of our residential home
You advise interested parties on our residential and care services
You will process inquiries from interested parties, draw up contracts and closely monitor the move-in and move-out process
You will support and coordinate house-related projects such as customer surveys, audits and renovations
You organize and accompany the cultural events in our house
You maintain our database and compile meaningful statistics
You maintain all contacts with interested parties and residents
You communicate regularly with external service providers
You will work closely with the Customer Care / Marketing department at our head office, e.g. on product and process development
You will present our residential home at information days and trade fairs

Your qualifications

You have completed commercial or gastronomic vocational training (e.g. in the hotel industry)
You communicate in an empathetic and target group-oriented manner. You have a very good command of German
Your appearance is confident, friendly and competent
You can work in a structured, networked and resource-conserving manner – both internally and externally
You are credible, tolerant in dealing with colleagues and residents and at the same time absolutely authentic
You are adept at using the common MS Office programs


A secure job in a modern and future-oriented company with performance-related pay. You will receive a thorough induction in a pleasant working environment. You will also benefit from additional benefits such as a company pension scheme and company health management.

Additional job locations
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Employer Info
Caroline Oetker Stift
Kaselowskystr. 2
33615 Bielefeld

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