Management and coordination (m/f/d) patient service elective services area
full-time or part-time at the earliest possible start date
Our comfort wards offer patients extra service, ambience and individuality. In stylishly furnished 1- or 2-bed rooms with hotel-like furnishings, we create an environment in which our guests can feel completely at ease – without compromising on the highest medical quality. Personal service, sophisticated dining options, modern media equipment and additional comfort services make your stay a special experience. With our comfort package, we also offer the opportunity to take advantage of services in 1-bed or 2-bed rooms on our normal wards that go beyond the statutory requirements. Patient service is a central component of our concept: our service staff look after our patients in a friendly, attentive and professional manner throughout their stay – from admission to discharge.
The Katholisches Klinikum Bochum is a maximum care hospital network and operates ten facilities. At the six sites St. Josef-Hospital, St. Elisabeth-Hospital, St. Maria-Hilf-Hospital, Marien-Hospital Wattenscheid, Martin-Luther-Hospital and the Blankenstein Clinic with a total of 1,570 beds, we treat over 240,000 inpatients and outpatients from the entire region every year. In our hospital network, 6,000 employees combine cutting-edge medicine and research.
Look forward to
- A varied and diverse range of tasks
- Active support for your professional and personal development, e.g. at the clinic’s own training institute (BIGEST)
- Attractive remuneration in accordance with the AVR Caritas including vacation and Christmas bonuses
- Additional, mainly employer-financed company pension scheme (KZVK) and the option of deferred compensation with employer contribution (KZVK and KlinikRente)
- Active health promotion, e.g. through discounted membership of the OASE Health & Sports Club or the in-house RuhrSportReha facility
- Attractive discount partner programs (corporate benefits)
- Bicycle leasing (BusinessBike)
- Regular employee events (e.g. summer party, company run, Advent party and breakfast)#
Your new field of activity
- Overall responsibility for patient service in the elective services area of all operating facilities, in particular on the comfort wards
- Professional and disciplinary management of the service staff
- Ensuring an excellent, uniform level of service in all facilities
- Processing patient feedback
- Optimizing service processes and improving patient satisfaction
- Contact person for patients, their relatives and medical and nursing staff
- Close cooperation with other colleagues involved in the overall context of elective services (e.g. Head of Catering, Head of Service & Services, Patient Management, etc.)
What we wish for
- Completed training or studies in the hotel industry, gastronomy or comparable
- Several years of professional experience in the field of patient service, hospitality or upscale service sector, desirable experience with international guests
- Leadership, organizational and communication skills
- Friendly, well-groomed appearance and strong service orientation in dealing with patients and their relatives
Your contact person
Do you have any further questions? Then please contact us without obligation. We look forward to getting to know you!
Mrs. Sabine Kesting
Nursing Director / Nursing Management
Phone: +49 (0)234 509-2125
E-Mail: pflegedirektion@klinikum-bochum.de
