Passenger Service Professional (m/f/divers) (permanent, multiple positions)

Passenger Service Professional (m/f/divers) (permanent, multiple positions) Employee:in for Passenger Service (m/f/d) Service is your vocation and being a host gives you pleasure? Do you want to experience the fascination of the airline industry and the atmosphere of an international airport up close? Then become part of our team and help us to offer our passengers a special travel experience already on the ground! Facts Location Frankfurt on the Main Entry level Direct entry Occupational field Customer service, Airport staff Working hours Full time Salary approx. 36,000EUR annual gross salary for full-time, plus bonuses (the average annual salary including bonuses in 2022 was approx. 42,000EUR) Published on 14.06.2023 Apply now Tasks As a Passenger Service Professional (PSP), you will ensure efficient and service-oriented handling of our passenger and check-in processes at the airport. Your activities include: Supporting and advising our passengers and our partner airlines Assigning seats and accepting baggage at the start of the journey Securing and checking the necessary travel documents Coordination of the boarding process and responsibility for a punctual departure Supporting guests in the event of lost luggage Assisting and advising guests in the event of flight irregularities Looking after guests in our lounges Working hours in the morning, middle and late shift Learn more about this entry-level opportunity here . Benefits 13. Salary / vacation pay, pension scheme / company pension, free parking, shift allowance payments, flight benefits, job ticket, work clothes provided Inspiring environment Video: https://player.vimeo.com/video/797743444 Welcome aboard Please take a look at how the applicant day went. Our next Applicant Days in Frankfurt (Frankfurt Airport Center (FAC), 2nd floor) will take place on June 30, July 08/14, August 05/10/18/24/30, 2023. Video: https://player.vimeo.com/video/601681794 Lufthansa Group Discover the special features of our industry and be there when we connect people, countries and cultures. We look forward to meeting you! 1. Apply online in our job portal. 2. We will then review your application documents. 3. If the formal qualifications match, we will invite you to one of our applicant days. 4. At the end of the day, you will receive a conditional contract offer from us. Requirements Open-mindedness and friendliness are essential when working with our passengers. In addition, you should also meet the following requirements: Completed commercial or service-oriented vocational training or intermediate educational qualification with at least 2 years of experience in service-oriented professions German fluent in spoken and written, English advanced Skill in working with IT applications Intercultural competence Composure and diplomacy even in difficult and time-critical situations Distinct willingness to serve No visible tattoos or piercings Time management Quick and uncomplicated approaches to problem solving Company About Deutsche Lufthansa AG Deutsche Lufthansa AG is a global air transport group. In the financial year 2022, it generated annual revenue of EUR 32.770 billion with an average of 109,510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services division with the business segments Logistics, MRO and Catering, and the other companies and corporate functions. www.lufthansa.com Apply now