The Capra is an alpine lodge that combines five-star luxury with the warm coziness of a chalet. The hotel is made up of three interconnected buildings and is located in a spectacular natural setting – it offers a unique view of the surrounding 4,000-metre peaks.
We are looking for a detail-oriented and customer-focused Receptionist to join our dynamic team. In addition to reception experience, the ideal candidate will have proven knowledge of reservation management in the hotel industry, preferably in an upscale or luxury hotel.
The candidate will have knowledge of reservation systems and related software, as well as organizational skills and the ability to complete tasks efficiently and accurately. Excellent communication and interpersonal skills are essential as you will interact with guests and team members from a variety of departments.
If you have a passion for first-class service and thrive in a fast-paced environment, we look forward to hearing from you
Your profile:
- Proven experience as a receptionist as well as reservation management in the hotel industry, preferably in a luxury hotel
- Extensive knowledge of reservation systems and software (e.g. PMS, Channel Manager) with the ability to adapt to and learn new systems
- Very good knowledge of English and German is required, French an advantage
- Organizational and multitasking skills with meticulous attention to detail
- Communication and interpersonal skills to interact effectively with guests, team members and other stakeholders
Your tasks:
- Actively work at the front desk and alternately in reservations
- Support the front office team with daily tasks such as check-in/check-out
- Process incoming reservations and requests
- Manage reservation systems and ensure up-to-date inventory, availability and pricing information
- Provide exceptional customer service by promptly responding to guest inquiries and resolving any issues or concerns
- Work with various departments to ensure smooth communication and coordination of guest requests
